Digital Delivery and Refund Policy
Digital Delivery Policy
When you purchase books from Jeanne St. James Shop, your purchases will be delivered through one of the following methods:
Preorders: Any books that are not available for immediate release will be clearly noted as "PREORDER" in the product title and description. The description will also include the expected release date. Preordered products will be charged in full upon purchase, but they will not deliver or ship until the release date.
If there are any updates to a preorder book's expected release date, the Jeanne St. James team will email any customers who have ordered the book to alert them of the change.
Immediate Releases: Any books that do not specify "preorder" in their description are available for immediate purchase.
Ebooks & Audiobooks: Upon purchase, our digital distribution partner, BookFunnel, will email you a weblink providing immediate online access to your Ebook and/or Audiobook. The online page at Bookfunnel also offers instructions on how to download your Ebook and/or Audiobook or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo. If you do not see your download email, please check your Spam box, or if using Gmail, check your Promotions tab. If you have any issues accessing your purchased Ebook and/or Audiobook or do not receive a download email, visit https://bookfunnel.com/help/.
Returns policy
Digital purchases from Jeanne St. James Shop are non-refundable and non-returnable.
When you make a purchase from our store, prior to completing your checkout, please review your shopping cart carefully to be sure you've purchased the correct quantity, correct format (ebook or audiobook).
Ebook and Audiobook purchases are delivered via an emailed download link from our digital distributor, Bookfunnel. This email arrives immediately after you complete your purchase. Please be sure to download your purchase. Ebooks are non-returnable and non-refundable. If you have issues with the ebook and/or audiobook file, contact Bookfunnel directly for assistance at help@bookfunnel.com.